Frequently Asked Questions

Everything you need to know about your Mountune shopping experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

What is your return and exchange policy?

Mountune offers a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for refund may incur a small processing fee.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.

Are your materials sustainably sourced?

Quality and ethics are at our core. Mountune is committed to using organic cotton and recycled polyesters in over 60% of our current collection to reduce our environmental footprint.